Shipping Policy

At The Fragrance Kart, we are committed to providing a transparent and efficient shipping process for our valued customers, both domestic and international. Below are the details of our shipping policies:

Domestic Shipping

Shipping and Handling Charges

  • Shipping and handling charges are clearly outlined during the checkout process, ensuring transparency before payment.

Express Shipping

  • Additional charges apply based on the delivery location and package weight.

Estimated Delivery Time

  • Estimated delivery times may vary slightly based on your location.
  • Working days exclude Saturdays, Sundays, and public holidays.
  • Occasionally, logistics issues may cause delays in product delivery.

Order Processing

  • Orders are processed within 1–2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

Tracking

  • Once your order is shipped, a tracking link will be sent via email or SMS.
  • If you receive a delivery update but have not received your package, please contact our customer service team within 24 hours for assistance.

Restrictions

  • Certain areas may experience delayed delivery due to regional regulations or carrier constraints.
  • For alcohol-based perfumes, compliance with local regulations is mandatory.

International Shipping

Shipping Rates

  • Shipping rates are calculated at checkout based on the delivery country, package weight, and shipping method.

Estimated Delivery Time

  • Estimated delivery times vary slightly by country.
  • Working days exclude Saturdays, Sundays, and public holidays.
  • Occasionally, logistics issues may cause delays in product delivery.

Customs, Duties & Taxes

  • Customers are responsible for any customs duties, taxes, or fees applicable in their destination country.
  • Please check with your local customs office for more information.

Order Processing

  • Orders are processed within 1–5 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

Restricted Items

  • Alcohol-based perfumes may not be shipped to certain countries due to customs restrictions.
  • We will notify you if your order cannot be fulfilled.

Tracking

  • International orders include a tracking number to monitor the shipment’s progress.

General Policies

Address Accuracy

  • Ensure your shipping address is correct, as we are not responsible for delays or losses caused by incorrect addresses.
  • Deliveries will be made between 9:00 AM and 8:00 PM, Monday to Saturday.
  • Goods must be signed for upon delivery. If unavailable, you may authorize an alternative recipient (e.g., family member, colleague, or neighbor).
  • The Fragrance Kart is not responsible for goods signed for by an alternative recipient.

Shipping Delays

  • Delays may occur due to unforeseen circumstances such as weather, customs, or carrier issues.

Packaging Precautions

  • We take extensive precautions to secure our products during shipping.
  • Each item is individually bubble-wrapped, and fragile items such as bottles receive additional protection.